What is our Drop shipping service?
By using MaxAroma’s drop ship service you will be able to buy our products at a wholesale price and we will ship the items to your customer with your name as the sender. In order to use your company's as the sender, please email email@example.com to set up the account and confirm your information. If we do not receive this email we may ship your packages using MaxAroma.com as the sender.
Why would you want to use our drop ship service?
This is the best option for you if you don’t want to put down a large investment. By using this service, you don’t need to pay for the warehousing of products and you don’t need to worry about packing and shipping the items. There is no risk of wrong investment since you will only buy the item that you’ve sold. We will take care of the warehousing and shipping so you would use your time providing your customers with great customer service.
How to use this service?
First you need to register on our website as a wholesaler.
If you get approved as a wholesaler you can use our drop ship services by buying a minimum of $300 store credit.
At this point you can login to your account and start adding stuff to your bag. At the checkout you will be able to provide your billing information and your customer’s shipping information. After the order is placed we will ship the package and provide you with a tracking number. You are responsible for sending the tracking number to your customer.
What is the cost of using drop ship service at MaxAroma?
You will need to buy a minimum of $300 store credit at first. This does not mean that each order needs to be $300. You can use your store credit over time.
The shipping charge for each order is $5.5 for standard shipping and $6.5 for the Expedited shipping. We add $1.5 for each additional item.
Q: How long does it take to process an order?
A: All the orders are usually processed within one business day.
Q: How do returns work?
A: You have 30 days to return the products in its original packaging. After receiving the product and investigating its originality we will accept the return and add the funds to your dropshipper account as store credit.Restocking fees may apply depending on the condition of the item.
Our restocking fee is 20% .
Q: Who pays for the shipping on the return items?
A: Maxaroma is not responsible for the shipping charges on the return items. Depending on your store’s policy you or your customer are responsible for shipping charges on returns.
Q: What happens if my customer says the item is defective?
A: MaxAroma will not be responsible for defective items. It is a risk that you will be taking as a business owner, However, if your customer receives a wrong item from our warehouse we will pay for the shipping on the return of the item and we will ship them a replacement.
Q: How do I manage the quantity of my store?
A: Our website has a live stock. Our quantity gets updated every hour. It is your responsibility to sync your quantity with ours in order to prevent any back orders.
If your questions were not answer here please feel free to email us at CustomerCare@maxaroma.com.