If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.
Note: The order within countdown reflects Maxaroma's delivery capability at the moment the page was opened. The delivery day may become unavailable within that time frame, prior to completing your order, due to changes in inventory or delivery capacity.
- Shipping Information
- Return & Exchange
It opens with a citrusy cocktail of white bergamot, Jamaican lime, Sicilian mandarin. The citruses are accompanied by a note of copra, the white inner flesh of the coconut. The heart includes intensive Indian jasmine and sweet hibiscus, exotic ylang-ylang and cold, spicy ginger. The base of the composition includes sugar cane, musk and white rum.
|Product Name:||Virgin Island Water|
Please allow us 1-2 business days of processing time. All orders are conditioned to credit card confirmation and product availability. In order for Express shipments to be processed and sent out the same day, orders must be placed by 1:00 p.m. EST (Eastern Standard Time).
Shipping on All US Orders:
- FREE Standard Shipping: Will be shipped free of shipping charges. Such orders may take anywhere up to 5-8 business days. (Tracking Number Provided)Domestic orders.
- MAX2DAY: Free 2DAY Guaranteed Shipping. Eligible Only for Items with MAX2DAY Logo.
- Expedited Shipping: $7.50 Flat Fee For all Expedited Orders.
- NEXT DAY Shipping Tri-State Area: Tri-State Shipping Fee: $20 Flat Fee UPS/FedEx)
- NEXT DAY Shipping All Other States: $30 Flat Fee (UPS/FedEx)
Signing for your package:
Some orders require insurance against theft and accidental damage during delivery($150 and more). Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. You can always contact us or go to the carrier's website to arrange another delivery date on your desired day. If you wave the signature confirmation for your package, MaxAroma will NOT be responsible for any theft and damage
Canada First-Class Shipping
- (Tracking Code Provided)
- $16.00 First Item Flat Fee
- 7-10 Business Days
Canada FedEx/Expedited Shipping:
- (Tracking Code Provided)
- $22.00 Flat Fee
- 5-8 Business Days
APO/FPO U.S. Military Addresses and U.S. Territories
- $4.99 First Item
- $1.00 Each Addition Item
- 4-8 Weeks (Holidays excluded)
FedEx International Shipping to Available Countries
- (Tracking Code Provided)
- $40.00 Flat Fee
- 8-14 Business Days
Please note the delivery date may change due to customs and clearance.
MaxAroma’s RETURN POLICY
At MaxAroma.com, customer satisfaction is our utmost concern and number one priority. Therefore, we have designed an easy return/exchange policy that benefits our customers to the best of our capability.
If you wish to return an item, all return requests must be approved by a Customer Care Representative within 30 days of purchase.
International Returns are not accepted at this time.
How to request an item return:
You can always request a return by going to My Account -> Order History -> Returns.
We will send you a prepaid return label and an RMA number. Once you receive these details you may send your item back and once we receive it we will issue out a refund.
If you checked out as a guest, you can always go to “Track Order” on the top right side of the main page and request to return. You only need your order number and your email address to complete the return request.
Please note, we do not accept returns for cosmetics and skincare items due to health and hygiene reasons, please make your selections carefully. Perfume Atomizers are Final SALE and can NOT be returned.
If approved, please note the following:
- Before the product(s) are returned, you must first receive an RMA # from MaxAroma’s Customer Care Service. All returns must be executed within 30 days of the issuance of the RMA #.
- No returns will be accepted if the product is not received back in its original resalable condition.
- Credit will be generated once products have been inspected and received back into inventory.
- Some RMAs’ are subject to a 10%-20% restocking fee. This will be discussed with your Customer Care Representative prior to the issuance of an RMA #.
- Return shipping is paid for by the customer. Please note that the RMA # must be printed on each box returned to MaxAroma. We will supply the return label and deduct the shipping amount from the refund unless one prefers to use a different carrier and own label.
If an item has been shipped from our warehouse in a damaged or flawed condition, MaxAroma.com accepts 100% responsibility for that item.
In the event, you receive a product that has been damaged in shipping, or short shipped, please note the following:
- Contact our MaxAroma Customer Service within 10 days of receipt by emailing [email protected] or calling 1-844-552-7662 with the order #, items, and quantities damaged/shorted.
- Photos of the shipping box and damaged product(s) must be submitted along with details of the nature of the damage.
- An RMA and return label will be provided to you once approved.
- Damaged product must be returned to the warehouse within 30 days of the issuance of an RMA to receive credit.
MaxAroma.com C/O Returns Dept.
3117 38th Avenue Long Island City NY 11101