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Terms & Conditions


At MaxAroma.com, we fully support the quality of our merchandise by only providing products of the highest caliber. Although certain items may not have been purchased directly from the product manufacturer, all MaxAroma.com merchandise is received from reliable distributors at discounted prices. This enables MaxAroma.com to provide its customers with substantially competitive savings. Therefore, MaxAroma.com disclaims in specific any display of authorization as a dealer or agent of designers whose merchandise are presented on its website.

Additionally, MaxAroma.com denies any and all embodiments or warranties articulated or indicated in reference to this website and its connotations, which also contain the products sold on the MaxAroma.com website.

All contents of the MaxAroma.com website, including the merchandise offered for sell, are provided as is. Customers of MaxAroma.com assent that they have read all the terms and conditions prior to purchase, and that MaxAroma.com is not accountable for any adversities that emerge from this site. Such adversities include but are not limited to direct or indirect, accidental, consequential, or punitory afflictions.

With any exclusions to the foregoing, MaxAroma.com does not indicate or authorize that the information provided on this website are current, precise, beneficial, valuable, or contain entirety, nor that this website will function without interference or fault.

Customers must be 18 and over to purchase from MaxAroma.com. We reserve the right to refuse service to any person for any reason.

Copyright and Trademark Notice

MaxAroma.com, LLC

Due to title 17 of the United States Code, MaxAroma.com reserves all rights of copy. All content on the MaxAroma.com website, including any photos, images, words, etc. are the rights of MaxAroma.com, LLC.

Purchasing Terms and Conditions

By purchasing products from MaxAroma.com, customers agree that the sale of the merchandise transpire and are administered by the laws of the state of New York. Customers also agree that any legal or objective allegations emerging from their purchase must be dealt within the city, state, or federal courts located in New York, New York. Customers also comply with the exclusionary authority and setting of such courts. MaxAroma.com is a New York Limited Liability Company. We are obligated to collect local and county sales tax for all orders shipped within the state of New York.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

By Submitting your order at MaxAroma.com you agree to MaxAroma.com return and cancellation policy.

Dispatch times may vary according to availability. Any guarantees or representations made as to delivery times limited to the USA and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with MaxAroma.com, you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to us. MaxAroma.com retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Title of merchandise is transferred to the customer at the time of delivery by the discharge center to an accepted carrier. Customers are responsible for all international brokerage fees, customs, and import duties of the destination country.

Customers must be 18 and over to purchase from MaxAroma.com. We reserve the right to refuse service to any person(s) for any reason(s).

Pricing Information

To distinguish the corresponding savings, MaxAroma.com may provide price comparisons for each item. MSRP indicates the Manufacturer Suggested Retail Price, also known as the List Price provided to us by our distributing vendors. MaxAroma.com implies no portrayal that a considerable number of any item has been sold or exhibited for sale at the manufacturer list price. Retail prices for any of the items displayed on MaxAroma.com may vary depending on the retailer and/or the location. Due to the fact that MaxAroma.com products are sold internationally over the internet, we are unable to track our items or predict whether they are or will be sold elsewhere at the suggested retail price.

MaxAroma.com also provides its customers with a Your Savings section. This section portrays the difference between the List Price (MSRP) and Our Price, which indicates the amount our customers save on each item. Due to the fact that retail prices differ depending on the retailer and/or the location, the amount of savings from MaxAroma.com may not necessarily be obvious. Customers may perform pre-purchase precise comparisons on each item by comparing MaxAroma.com prices to other online or local retailers.

MaxAroma.com reserves the right to change the price and quantity of its products without prior notification. Technical or price errors will be corrected upon acknowledgement. Due to the large selection of items at MaxAroma.com it is possible that price errors may occur from time to time. MaxAroma.com is not required to provide any falsely priced product at the incorrect (lower) price. This rule pertains even after the customer has received an order/shipping confirmation.

Product Description

Although MaxAroma.com personnel have made every attempt to get the photos of our products as close to the actual merchandise in terms of its placement in the color spectrum, the color of the items depend on the customers monitor. MaxAroma.com does not guarantee that the product descriptions are valid in entirety, preciseness, reliability, or error-free. If an item on MaxAroma.com is not as characterized by the website, the customer may return the product for a refund in the condition it was received (unused). Please note that we do our best to keep an up to date image of our products, however, the product image may not reflect the most up to date product description due to the vast number of brands changing their retail packaging and/or reformulating of the same. Maxaroma does not take responsibility for an outdated product image.

Technical Lapses and Exclusions

The information on MaxAroma.com may include typographical faults or incorrectness, and may not always be complete or updated. MaxAroma.com reserves the right to correct any lapses, exclusions, mistake, glitch, and to adjust or alter the information provided at any time without prior notice (including post-submission of the customers order). Such lapses, exclusions, mistakes, or glitches may be in reference to product description, pricing, and/or availability. MaxAroma.com also reserves the right to limit quantities of item availability (including post-submission of the customers order).

MaxAroma.com personnel apologize in advance for any inconvenience such lapses and exclusions may cause our customers. If a customer is not fully satisfied with the price of a purchase, the product may be returned within 14 days with its original packaging along with the original packaging slip. If a mistake is retrieved by MaxAroma.com personnel upon packaging the shipment, the customer will be informed. If a product is accidentally mispriced lower than its MaxAroma.com price, the customer will be given the choice to either pay the balance and receive the product, or be refunded for the amount already paid.

E-Gift Certificates

Searching for the perfect gift for beauty and fragrance admirers Look no further. MaxAroma.com E-Gift Certificates are the absolute portrayal of consideration. MaxAroma.com provides your loved ones with the option of choosing from over 10,000 high quality brand-name products. Our E-Gift Certificates never expire, and may be used immediately upon reception. To purchase, simply choose an E-Gift Certificate amount ranging from $25-$500, and add it to the shopping bag. Personalized messages may also be included with E-Gift Certificates e-mailed, and mailed. Personalized messages will be printed on customized MaxAroma.com cards. For further information, please refer to E-Gift Certificate Terms Conditions.

MaxAroma.com E-Gift Certificates have no fees and do not expire, and may be used as cash on the MaxAroma.com website. E-Gift Certificates are redeemable by the recipient after positive credit verification within 48 hours processing time from purchase date. MaxAroma.com E-Gift Certificates are either sent via E-mail within 48 hours of purchase and credit verification, mailed regularly within 3-5 business days for an additional $1.99 per package, or mailed priority overnight (business days)for an additional $29.99 per certificate. In fraudulent cases, MaxAroma.com reserves the right to recede an E-Gift Certificate claim code.

E-Gift Certificates are non-refundable. If lost, stolen, destroyed, damaged, or never received (according to the carriers tracking records) the purchaser or recipient may receive a replacement E-Gift Certificate, only if the original E-Gift Certificate has not yet been used. In which case, the original E-Gift Certificate will be cancelled and will no longer be valid, and a replacement E-Gift Certificate will be provided to the purchaser or recipient.

Coupons and promotions may be applied to MaxAroma.com E-Certificate purchases.

Once an E-Gift Certificate has been applied to a customers store credit, it may not be cancelled, transferred, resold, and reloaded to another account.

Customers may apply E-Gift Certificate balances toward their My Aroma Store Credit Account for future purchases.

The maximum E-Gift Certificate purchase amount is $500.

Purchasers can schedule their E-Gift Certificates to be delivered up to one year in advance.

Customers may not apply an E-Gift Certificate to a previous purchase.

The cost of shipping and handling is not included in the price value of the E-Gift Certificate, and must be paid for separately.

E-Gift Certificates are mailed or e-mailed upon positive verification of credit approval.

MaxAroma.com reserves the right to disable and close a customer’s account if a fraudulent E-Certificate activity is suspected

Refunds on multiple method payments will be issued to the original payment method that was used.

Refunds on purchases made with E-Gift Certificates will be issued to a new E-Gift Certificate claim code.

Refunded E-Gift Certificates will be e-mailed free of charge, refunded E-Gift Certificate standard shipments of 3-5 business days are $1.99 per package, and refunded E-Gift Certificate Priority Overnight shipments (business days)will cost $29.99 per package.

MaxAroma.com E-Gift Certificates are issued by MaxAroma.com, LLC in the state of New York.

E-Gift Certificate Terms and Conditions:

By retrieving or purchasing a MaxAroma.com E-Gift Certificate customers accept any all terms and conditions provided by MaxAroma.com. MaxAroma.com reserves the right to alter any of its Terms and Conditions without any prior notice.

Compliance with the Law

By choosing to purchase or redeem a MaxAroma.com E-Gift Certificate, customers confirm that they are in compliance with any and all applicable state and federal laws, to the range granted by the law. MaxAroma.com E-Gift Certificates are issued by MaxAroma.com, LLC in the state of New York.

Comments and Feedback

Here at MaxAroma.com, we would like to thank our customers for actively partaking and contributing toward the growth and embetterment of our company. Whether a compliment or constructive criticism, MaxAroma.com appreciates and respects the opinions and advice of its loyal and potential clientele. With the help of your comments and feedback, MaxAroma.com personnel strive to continuously improve the quality of our service, and will review each comment and advice with serious consideration.

MaxAroma.com endeavors to provide the highest quality of service by advancing constantly, and we need the feedback and suggestions of our clientele. Although the majority of feedbacks are sincerely appreciated and analyzed, we urge you to refrain from the use of vulgar and offensive comments. Please be respectful to MaxAroma.com personnel and other customers by abstaining from the use of profane, prejudice, threatening, abusive, misleading, unsolicited, and otherwise vulgar and offensive language in comments and general feedback. MaxAroma.com reserves the right to delete any such comments and feedback that may fall into the above categories.

By submitting comments and feedback to MaxAroma.com, the commentator authorizes that the comment submitted does not violate any third partys intellectual property rights or privacy, is not illegal, improper, abusive, slanderous, discriminatory, fraudulent, deceptive, threatening, or injurious to a third party in any manner. Impersonation of anyone is strictly forbidden in the MaxAroma.com comments and feedback. The commentator is solely responsible for the entirety of any content submitted in a comment by him/her on MaxAroma.com. MaxAroma.com reserves the right to screen and delete any comments in violation to the above, but is under no commitment to do so. MaxAroma.com will not be held accountable for violations of Comments and Feedback rules under any condition, now will MaxAroma.com be held liable for any damages caused by such comments. Any comments in violation of the MaxAroma.com Comments and Feedback rules will be screened and deleted as audited by MaxAroma.com personnel.

By submitting comments to MaxAroma.com, the commentator automatically allocates all rights of the comment to us. This means that MaxAroma.com and all affiliates are entitled to perennial, universal, comprehensive, completely sub-licensable, irredeemable, and unchanging right to apply, dispense, duplicate, alter, adjust, candidly implement and exhibit, interpret and construct imitative creations from those comments in any form of media, along with the rights to use the commentators name in association with the comment(s), provided we desire to.

By submitting comments to MaxAroma.com, the commentator indicates that we may conserve an archive signifying the source of the comment(s). The commentator also affirms that MaxAroma.com holds the rights to any material submitted as a comment, and may divulge such material shall we see fit. MaxAroma.coms disclosure of material posted by commentators excludes any restraints so that we may abide to any laws or legal procedures for the enforcement of the user/commentator Terms and Conditions. These rights also enable MaxAroma.com to react in accordance to complaints of violating comments and material, third party rights, and to reinforce the protection of any person(s).

Additional Comment Policies

MaxAroma.com reserves the right to delete any comments or material appearing to be unsolicited spam. Proving an e-mail address is a requirement for commenting. E-mail addresses are not shared or announced with other users of MaxAroma.com. Private and confidential information will be instantly deleted from the comments section in order to protect the rights of the commenter. Please respect MaxAroma.com personnel and clientele, and refrain from the use of vulgar and offensive language. Any comments appearing vulgar or offensive will be adjusted or deleted.

Please keep comments under 200 words. The posting of external links are prohibited in the comments section. Please abstain from instigation of assault, or clearly assaulting other commenters. Blocked access and/or removal from the site will be the result of posting abusive and disrespectful material. Adding a personal signature to a comment is optional. Personal signatures must be kept to a maximum of two lines, and must exclude external links. Pingbacks and trackbacks are controlled by MaxAroma.com.

MaxAroma.com reserves the right to edit any comments containing grammatical, structural, or spelling errors in order to maintain clarity for other readers. Such edits will be notated at the end of the comment(s). Any usernames including suspicious keywords, information,or spam will be either adjusted or deleted. Any comments pertaining to subjects irrelevant to MaxAroma.com will be either adjusted or deleted. Violators of the above regulations will be blocked from future commenting on MaxAroma.com.

If a comment does not violate any of the above regulations, but does not appear on the site within a reasonable period of time, please e-mail us at [email protected], so that we may investigate the incident further.

Limits of Liability

Under no conditions is MaxAroma.com, LLC., any of its affiliated companies, vendors, suppliers, employees, agents, directors, or officers to be held responsible for any direct or indirect adversities or deficits, emerging from or in association with the application or failure of application of this website.

This is an inclusive limitation of liability, releasing MaxAroma.com from any deficits or adversities (which may include broad, specific, substantial, minor, accidental, prototypical, commendable or else, including without restraint, data deficit, compensation, or revenue), whether in agreement, neglect, or any other criminal offenses against the law. This inclusive limitation of liability implies regardless to whether a recognized MaxAroma.com representative has been prepared or informed of the possibility of such deficits.

If dissatisfaction arises with the MaxAroma.com website, any of its content, or any of these terms and conditions, the discontinuation of the use of this website is at the sole digression of the user. The user certifies that by using this website, they understand the above terms and conditions, and that their use of this website is at the users own consent.

Under no Circumstances MAXAROMA LLC, any of its affiliated companies, vendors, suppliers, employees, agents, directors, or officers to be held responsible for any international Brand Trademarks. If we carry a brand that has been purchased from a different country, US Trademark holders can contact us for an investigation. The brand Owners are responsible for trademark issues. We, as a retailer, do not have any affiliation with Brand Owners and Trademarks Owners other than MAXAROMA. 

E-Mail Submissions

MaxAroma.com only sends special offers and promotional e-mails to members and customers who request this feature. Our newsletters and announcements will only be sent to those who have registered to receive such special offers. If an unsolicited e-mail has been sent to a user, the user may opt-out of receiving future e-mails by contacting MaxAroma.com at: [email protected]

Or,by logging onto the user account to opt-out of receiving promotional e-mails.


How to Place an Order:

To place an order, simply find the item of desire, click the Add to Bag option provided for each item. Once all desired items have been added to the shopping bag, click the Shopping Bag button located on the Bottomright corner of each page. After making all necessary modifications to the shopping bag, continue to check out by clicking on the Checkout option. For a smooth checkout process, please make sure to fill out all the required information accurately. To complete the order, click on the Submit Order button. After submission, a confirmation number will be provided. It is recommended to print a copy of the confirmation for personal records. Please be aware that your billing address must match the billing address of your credit card. Orders without proper address verification will be delayed for further investigation. MaxAroma.com reserves the right to cancel any order that cannot be verified due to a faulty address or invalid bank/credit card information.

Finding a Specific Item:

If you know the name of the item you are inquiring from MaxAroma.com, simply type the name of the item you are searching for in the Search box, located in the top (RIGHT) corner of every page.

Searching for Items by Brand:

To find an item by brand, click on Shop by Brand to view all available items within a brand.

Searching Within a Particular Category or Department:

Every item sold on MaxAroma.com falls under a specific category or department. In order shop under specific categories or departments, refer to any of the categories within the dropdown tab menu in the navigation bar on top of the page. Keep in mind that by continuing to narrow the search with each step, your selection continues to filter, and the number of results will decrease throughout the search process.

Payment Methods:

MaxAroma.com uses the PayPal payment system, and honors the following payment methods: PayPal Checkout, Visa, MasterCard, American Express, Discover, Amazon Payments.

Credit Card Charges:

An account is charged when the order has been processed, and the billing address has been verified and confirmed.

Sales Tax

MaxAroma.com is a New York State based company. Therefore, all orders within the state of New York will be charged a local and county sales tax to be collected by the state. Any and all orders outside of New York State will be discharged from paying a sales tax. If you are ordering from outside of New York State, but notice a sales tax on your order, please change the Shipping Destination before submission of the order.

Sales Tax Policy on Returns and Exchanges:

Sales taxes will be refunded fully on all qualifying returns, and may vary on Exchangeable item depending on the price of the item. For further information about our Returns and Exchanges policy, please refer to the section pertaining to the policy.

Coupons and Promotional Offers

MaxAroma.com will send occasional promotional offers and discounts to all My Aroma Members via the e-mail address provided on the member account. To become a My Aroma Member, please click here to sign up.

In the instance of a return, any Free Gift(s) must be returned in its original packaging, along with the purchased item. If a return does not include the Free Gift(s), or the Free Gift(s) are not returned in their original packaging, the value of the Gift(s) will be reduced from the credit amount. MaxAroma.com reserves the right to change or cancel this promotional offer at any time, and without written notice.

Free Gift with Purchase

At MaxAroma.com we acknowledge the importance of our clientele, which is why we offer our customers free gifts with qualifying purchases. This feature is merely an approach to portray gratitude and keep our clientele satisfied, as our customers are of the utmost significance to our business.

MaxAroma.com is not obligated for promotional items /samples. MaxAroma.com will include Free Gifts /samples that are available in stock for qualifying orders.We do not accept the request for sending out specific samples.

Free Gift with Purchase Terms and Conditions:

MaxAroma.com may on occasion send its customers Free Gifts(s) with purchases. This is a promotional offer by MaxAroma.com. Under no circumstances may we be held responsible for dispensing Free Gifts to unqualified purchases. The free gift offer, with a qualifying purchase, will be added to the customers final shopping bag at the time of checkout. Minimum purchases to qualify for a free gift exclude shipping charges, discounts, coupons, and promotional offers, or applicable sales tax amount. Should the free gift be defective, we do not accept requests to exchange a free gift.

Price Match

At MaxAroma.com, we guarantee customer satisfaction by offering the lowest price possible, and discounts of up to 40% off from our products. MaxAroma.com's low price guarantee conveys that we will do our best* to match our competitors prices, considering that the product(s) meet the following conditions:

  • The product(s) being Price Matched are the same exact item.

  • The product(s) being Price Matched is offered by the competitor at their regular price (This means that the item cannot be on clearance or special offer by the competitor).

  • The product(s) being Price Matched is not discontinued or backordered by manufacturer.

*Important: Please note that we will do our best to price match an item given that the consumer provided us with the criteria mentioned above. However, we cannot promise that we will match the price from our competitors. If anything, we could only send you an offer with our best price possible. 

Competitor Price Match and Special Orders:

If a desired product is not kept in stock by MaxAroma.com we can order the item and also price match it, provided the item has not been discontinued. Searching/obtaining special orders from vendors or distributors may take up to 2-3 business days. To request a special order, please e-mail MaxAroma.com personnel at [email protected] with the item information, including a link to the same item offered by the competitor we are price matching. For further information about our Special Order Policy, please refer to the section pertaining to the policy.

Price Match on MaxAroma.com Sale Items:

If an item purchased on MaxAroma.com and that item has been reduced to a sale price, customers may request a price match on that item within 72 hours of the purchase date. The returning balance may either be refunded to the original payment method, or may be added to the customers My Aroma Store Credit for future use. We offer FREE STANDARD DOMESTIC SHIPPING on all purchases made with Store Credit, within the United States.To request a Price Match on a Sale Item, simply contact MaxAroma.com via e-mail at [email protected]

Instructions for Price Matching:

To request a Competitor Price Match or Special Order, please e-mail MaxAroma.com personnel at [email protected] with the item information, including a link to the same item offered by the competitor we are price matching. For further information and detailed instructions about our Special Order Policy, please refer to the section pertaining to the policy.

Price Match Terms and Conditions:

MaxAroma.com reserves the right to alter the Price Match feature and its Terms and Conditions, at any time, and without prior notification. MaxAroma.com also reserves the right to refuse any product(S), and to confine or implement restrictions on quantities ordered. We will only Price Match one competitor, and do not offer the Price Match policy and its features to multiple competitors for any one item.

Gift-Wrapping Services

MaxAroma.com offers Gift-Wrapping services for an additional $1.99 per item. To request gift-wrapping on any item, please select the Gift Warp option provided next to each product to gift wrap an individual item, or select the Gift Wrap option at the bottom of the checkout list to gift wrap all items in your order. MaxAroma.com personnel carefully wrap each item with quality gift-wrap paper and tie it with a ribbon. Personalized messages will be printed on customized MaxAroma.com cards.

Order Status and Tracking Number

MaxAroma.com will e-mail the customer with a tracking number assigned to each package. For easy tracking purposes, MaxAroma.com will also send automatic e-mail updates regarding the status of the customer's order. Click here to track Your order. where you will be prompted to enter a tracking (label/receipt) number. My Aroma registered members may keep track of the status of all orders, including order history, in their My Aroma Account. Simply click on the My Aroma Account option in the dropdown menu at the top right corner of the page, and click on Order Status, or you may click on the Order History tab to view all orders. Please allow an estimated 24 hours for your tracking number to be accessible on the carrier's website.

  • Shipping Insurance: You can purchase Shipping insurance at checkout. The shipping insurance is " On" by default, and you can turn it Off. By turning the shipping insurance OFF, you agree to taking full responsibility for any loss, damages or theft. MAXAROMA cannot take claim if the insurance is OFF. However, You can submit a claim to the carrier directly. 

  • Signature Confirmation: We offer Free Signature confirmation on Orders of $100+, and it is included in your order by default. Opting out of the signature request will void any additional reassurances should your package show as delivered according to the delivery confirmation on your package. Customers are responsible for any loss or theft. 

Cancellation Policy

Here at MaxAroma.com, we aim to provide the fastest and most efficient service within the range of our capability. This means that our shipping department processes and ships orders as soon as possible, in the order they are received. Orders placed prior to 1:00 pm Eastern Standard Time (EST) will be shipped the same day (business days only). Orders places after 1:00 pm EST, will be shipped the following day before 1:00 pm EST (business days only).A confirmation e-mail entailing the order details and tracking number will be sent to customers at the time of shipment. MaxAroma.com operates on business days only. For further information about days of operation, please refer to the Operation Days section.

Orders placed before 1:00 pm EST, will not qualify for cancellation unless they have not yet shipped.Orders placed after 1:00 pm EST must be cancelled by 1:00 pm EST following the time of the purchase (business days only). If you have not received a shipment confirmation e-mail, and would like to know if your order qualifies for cancellation, please contact us via e-mail at [email protected]

If an order has already been shipped, it may not be cancelled. Cancellation only applies to orders which have not yet been shipped. Any cancellation requestafter shipment will be considered a Return or Exchange case, and customer must follow our Returns and Exchanges Policy. For further information on Returns and Exchanges, please refer to the section pertaining to the policy.

Cancellations must be requested via e-mails to [email protected].

Shipping Policies for Cancelled Orders:

In cases of cancellations, the customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to order of free domestic shipping with $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (provided the order has already shipped).

Backordered, Discontinued, & Out of Stock Items

MaxAroma.com inventory is continuously updated, so that we may provide our customers with clear and consistent service. Backordered, Discontinued, and Out of Stock Items will be taken out of our online database upon observation. If a Backordered, Discontinued, or Out of Stock item is ordered and the customer is not notified automatically of the discrepancy at the time of checkout, a phone call or e-mail will be made by MaxAroma.com personnel to notify the customer. If a Backordered, Discontinued, or Out of Stock item has already been ordered and paid for by a customer, MaxAroma.com will cancel and refund that item, and the customer will be notified immediately. MaxAroma.com is unable to estimate when Backordered items will be available for order. We are unable to order items which have been Discontinued, as they are no longer available by the item manufacturer. If an item is Out of Stock, MaxAroma.com will make every attempt to restock the item for the convenience of our customers. If in case a particular item is Out of Stock at the time of order, please allow us 2-3 business days to order and restock that item.

Special Orders Policy

MaxAroma.com is driven to provide 100% Satisfactory Customer Service to our appreciated clientele, which is why we offer Special Order services. If we do not carry an item in stock, a request to Special Order the item may be made. Please allow us 2-3 business days to track and order the item. If we are unable to provide the requested item due to discontinuation or backorder issues, we will notify the customer immediately via phone or e-mail.
Please send Special Order requests to [email protected]. A Special Order Request E-mail will need to entail of the following procedure:
In the e-mail Subject line, please type Special Order Request In the body of the e-mail, please provide the following information:

Product Details:

  1. Product Designer

  2. Product Name

  3. Product Kind (EDT, EDP, Perfume, Cologne, EDC, Lotion, After Shave, Body Wash, etc.)

  4. Product Size (OZ or ML only)

Name (First and Last) Mailing Address E-Mail Address Telephone Number Best Time to be reached by phone Special Order shipping services and methods are the same as all other items. For further information on shipping services and methods, please refer to the Shipping section.

Damaged, Mismatched, or Missing Items

Because we strive to achieve 100% customer satisfaction, we preview and inspect each item thoroughly at the time of packaging. If an item has been shipped out from our warehouse in a damaged or flawed condition, MaxAroma.com accepts 100% responsibility for that item. Otherwise Damaged, Mismatched, or Missing items are non-returnable, non-refundable, and non-exchangeable.

We do not take any responsibilities for any damages after shipment is received. If the item was damaged during shipment, we would replace it, but if it was damaged/broken after item is opened and used we dont send replacement as it is simply not our fault. Fragrances are very fragile and we should be very careful when we take them out of the box.

For any claims about damaged item(s) due to the carrier's negligence, please make sure to take pictures of the following: 

· Photo 1: A photo of the damaged item.

· Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).

· Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).

· Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number).

· Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.

· Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

· Photo 7: Dimensions of the box including the package height, length, and width provided in the body of the email.

My Aroma Points

Because MaxAroma.com is dedicated to achieving 100% customer satisfaction, we have provided our loyal members with a marvelous Rewards Program. The My Aroma Rewards Program offers customers the opportunity to gain points with every dollar spent on MaxAroma.com. My Aroma Points accumulate, and may be used as a form of Store Credit toward the purchase of any merchandise sold on MaxAroma.com. My Aroma Points may be applied toward the cost of Gift-Wrapping Services.

For every dollar spent on MaxAroma.com, members may receive a point. When My Aroma Points have reached the minimum of 500, they become eligible for use on any merchandise sold on MaxAroma.com. This gives My Aroma Members the opportunity to save an additional 5% or more for every purchase of $100 or more (excluding the first $100 spent).

My Aroma Points accumulate as followed:

Every dollar is equivalent to one My Aroma Point. When a member reaches the minimum points quantity of 500, they are eligible to use those points as a form of Store Credit, toward any merchandise on our website. My Aroma Points may be applied toward the cost of Gift-Wrapping Services. Every 100 My Aroma Points is equivalent to $5 off the price of any merchandise.

My Aroma Points Terms Conditions:

In order to use My Aroma Points toward any purchase, the minimum amount of points earned must 500. Points subjected to approval. Order may be canceled if points are not approved . Cancelled orders will not get any points. Previous orders must be approved and shipped in order to get points for those orders.

My Aroma Points will be applied to your purchase as a form of Store Credit. Although MY Aroma Points are applied as a form of Store Credit toward payments, they are not considered Store Credit, but merely points earned by members.

In cases of Returns purchased with My Aroma Points, the customer will lose all My Aroma Points used. My Aroma Points do not apply to any and all required taxes, costs of shipping and handling, or any other additional charges except Gift-Wrapping Services.