MaxAroma’s RETURN POLICY
At MaxAroma.com, customer satisfaction is our utmost concern and number one priority. Therefore, we started offering Free Returns which means Free Shipping & No Restocking fee.
How to request an item return:
If you wish to return an item, please submit your return request HERE within 30 days of purchase. You can log in with your account, to find your order if you are a member, or enter your email address and order number to submit a return request.
- We offer FREE RETURNS & FREE SHIPPING.
- NO RESTOCKING FEE is charged if the item(s) is returned in acceptable condition. ( We understand that when you receive a fragrance you may spray it a couple of times, but if there is a significant amount used. we cannot accept the return.
- Before the product(s) are returned, you must first receive an RMA # from MaxAroma’s Customer Care Service. All returns must be executed within 30 days of the issuance of the RMA #.
- No returns will be accepted if the product is damaged or significantly used.
- No returns will be accepted on candles if the product is damaged or significantly used.
- A full refund will be issued once products have been inspected and received back into inventory.
- Customers can also request a store credit instead of a refund which will be added to your account and never expires.
- Two Returns a month are eligible for Free Returns & No Restocking fee. If you return more than Two Orders a month, we will apply a $12 shipping fee + a 20% Restocking fee if the items are opened and used.
- Once we receive your request upon approval a prepaid return label and an RMA number will be sent. Please use the same shipping label to return the item back in order for us to process the refund and exchange fast.
- International Returns are not accepted at this time.
- Please note, we do not accept returns for cosmetics and skincare items due to health and hygiene reasons, please make your selections carefully.
- Perfume Atomizers are Final SALE and can NOT be returned.
- APO/FPO: We cannot accept returns on the website for these addresses. However, you can send your order back after contacting our customer service and get a confirmation.
If an item has been shipped from our warehouse in a damaged or flawed condition, MaxAroma.com accepts 100% responsibility for that item.
In the event, you receive a product that has been damaged in shipping, or short shipped, please note the following:
- Contact our MaxAroma Customer Service within 10 days of receipt by emailing [email protected] or calling 1-844-552-7662 with the order #, items, and quantities damaged/shorted.
- Photos of the shipping box and damaged product(s) must be submitted along with details of the nature of the damage.
- An RMA and return label will be provided to you once approved.
- Damaged product must be returned to the warehouse within 30 days of the issuance of an RMA to receive credit.
If the price value of the returning item is less than the price value of the item replacing it, the customer will be required to pay the differing balance between the two prices (including any applicable sales taxes). If the price value of the item being returned is greater than the price value of the item replacing it, the customer will be refunded the differing balance between the two prices (including any applicable sales taxes).
- If you purchased as a member, you could log in to your account to request a return from your order history page.
- If you placed your order as a guest you can request a return by going to "track your order" and enter your information where it says check your order status, you will get the option to request a return.
- Please give us 24/48 hours to review the return request, and we will email you a prepaid return label.
You can check your order status online at any time to see if we have received and processed your RMA request.
Any questions or concerns please email or contact us by phone on MON-SAT 10:00 a.m. – 6:00 p.m. EST.
Please have your order number available to allow us to better serve you.