Return Policy

MaxAroma Return Policy

At MaxAroma, your satisfaction comes first. We want you to shop confidently, which is why we offer Free Shipping and One Free Return per month for eligible U.S. orders.

How to Request a Return

To start a return, please submit a request within 30 days of your purchase using our Return Portal HERE.

  • Members may log in to locate their order.

  • Guests may enter their email and order number.

Once approved, you will receive an RMA number and a prepaid return label. All returns must be completed within 30 days of RMA issuance.

What You Can Expect

✔ One Free Return per Month
✔ No Restocking Fee when items are returned in acceptable condition
✔ Store Credit Option (never expires)

Please note:

  • If a fragrance is significantly used, altered, or damaged, we may apply up to a 50% restocking fee or refuse the return.

  • Additional returns within the same month are subject to a $12 return label fee + 20–25% restocking fee, depending on item condition.

  • Shipping fees and shipping insurance are non-refundable.

  • International returns are not accepted at this time.

  • Cosmetics, skincare, and Perfume Atomizers are Final Sale and cannot be returned.

  • Candles must be returned unused and undamaged.

  • APO/FPO: No Returns are accepted on the website for these addresses. However, you can send your order back after contacting our customer service and get a confirmation.

High-Value Orders

For orders over $300, MaxAroma may request additional verification or documentation before approving the return.

Return Shipping Responsibility

To protect both parties, all return shipments remain the customer’s responsibility until the package is successfully delivered to our warehouse.
This includes:

  • Ensuring the package is handed directly to the carrier

  • Confirming the package enters official carrier transit

  • Keeping proof of acceptance or drop-off receipts

Drop-off scans from third-party locations (such as UPS Stores) do not guarantee carrier acceptance.
Refunds are issued only after the returned items are received, inspected, and verified.

If a return package does not show tracking movement or carrier possession, the customer must contact the drop-off location or carrier directly to initiate an investigation.

Replacement Item Policy

Replacement shipments (issued due to loss, damage, or insurance approval) are Final Sale and cannot be returned, refunded, exchanged, or converted to store credit.

Damage or Shortage Claims

If your item arrives damaged or something is missing, please contact Customer Care within 10 days of delivery:
📧 [email protected] | ☎ 1-844-552-7662

To process your claim, please provide:

  • Order number

  • Photos of shipping box and damaged item(s)

  • Description of the issue

Once approved, MaxAroma will provide an RMA and prepaid return label. Damaged items must be returned within 30 days of RMA issuance.

Return Abuse & Fraud Prevention

MaxAroma reserves the right to refuse, limit, or revoke return privileges for accounts displaying:

  • Return abuse patterns

  • Fraudulent activity

  • Discrepancies between items shipped and items returned

  • Excessive or repeated return requests

Our goal is to ensure a fair and secure shopping environment for all customers.