Shipping Policy

Shipping

MaxAroma.com utilizes the United States Postal Service as method of shipment for all orders. Please allow us 1-2 business days of processing time. All orders are conditioned to credit card confirmation and product availability. In order for Express shipments to be processed and sent out the same day, orders must be placed by 1:00 p.m. EST (Eastern Standard Time). USPS Express shipping will only arrive on business days.

Shipping on Orders $10 and Above:

We offer FREE STANDARD DOMESTIC SHIPPING on orders $10 and above (excluding taxes), to anywhere in the United States. This offer is only valid for domestic orders $10 and above. This offer does not require coupons or any promotional codes, and is not limited by package size or weight. The minimum $10 orders for Free Standard Domestic Shipping excludes purchases of E-Gift Certificates, Gift-Wrapping, additional shipping and handling charges, and any taxes that may accrue. Free shipping does not apply to previous purchases and may not be redeemed for cash. This offer may be subject to alteration in cases of returns, exchanges, or cancellations. MaxAroma.com reserves the right to adjust or discontinue this offer at any time, without prior notice.

The Free First-Class Domestic Shipping offer requires a purchase of $10 and above and a valid United States Zip/Postal Code at the time of checkout. United States must be selected as the country of shipment, along with the option for Standard Domestic Shipping. By following these steps, shipping charges will be deducted from you order.

Shipping on Store Credit Purchases:

At MaxAroma.com, we strive to keep our customers satisfied to the fullest extent of our capability. This is why we offer Free Standard Domestic Shipping on all purchases made with Store Credit, within the United States. For further information, please refer to the Store Credit section.

Shipping Policy for Returns:

In cases of qualifying returns, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped). For further information on our Returns, please refer to the section pertaining to the policy.

Shipping Policy for Exchanges:

In cases of qualifying exchanges, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges for returning and exchanged items. Such charges may include the cost of shipment for returning the item being exchanged, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped). For further information on Exchanges, please refer to the section pertaining to the policy.

Shipping Policy for Cancellations:

In cases of cancellations, the customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to order of free domestic shipping with $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (provided the order has already shipped). For further information on Cancellations, please refer to the section pertaining to the policy.

  • Canceled Orders: Eligible for full refund, including SH, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.
  • Free Shipping Offers: For free shipping packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
  • Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $3.95 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For free shipping packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
  • Redelivery Fee Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for SH unless it is due to Company or Carrier error.

Sales Tax Policy on Returns and Exchanges:

Sales taxes will be refunded fully on all qualifying returns, and may vary on Exchangeable item depending on the price of the item. For further information about our Returns and Exchanges policy, please refer to the section pertaining to the policy.

Different Shipping and Billing Addresses:

Although MaxAroma.com allows its customers to ship to addresses differing from the billing address, a billing address that matches the purchasers credit card institutions information is still required. Orders may be placed on hold or cancelled if we are incapable of confirming the billing information with the credit card institution. A signed authorization and appropriate identification may be requested for international credit cards. In which case you will need to provide the following documents:

  • A front and back copy of the credit card in use
  • A copy of a valid picture I.D.
  • A statement of authorization including a handwritten signature
  • Statements of authorization must be as followed:

MaxAroma.com is authorize to ship my order(s) to the following shipping address:
(INCLUDE THE SHIPPING ADDRESS HERE)

The above documents will be emailed to info@maxaroma.com

Invalid or Unclaimed Shipping Addresses:

If a customer provides an Invalid or Unclaimed Shipping Address, MaxAroma.com will charge the customer for re-shipping the order.

Internationally Restricted Products/Locations:

MaxAroma.com is legally prohibited of shipping certain name-brands outside of the United States. Such brands include Dermalogica, IMAN, NYX Cosmetics and Jane Iredale. Also restricted by law, is the shipment of particular brands to the European Union. These brands include Davidoff, Joop!, Jil Sander, Nikos, J.Lo/Jennifer Lopez, Calvin Klein, Lancaster, Chloe, Marc Jacobs, Kenneth Cole, Sarah Jessica Parker "Covet", and Cerruti.

Fragrance items and products containing alcohol are categorized as dangerous goods. We are restricted by international postal regulations to send such products by standard air-mail. All orders containing such items must be sent through Priority International Shipping via USPA. This way such items may be tracked with a tracking code.

Unless a shipment is being sent to an APO/FPO U.S. Military address and U.S. Territories, the United States Postal Service is restricted to ship to certain countries. Expedited shipping services to APO/FPO U.S. Military addresses are not available, and shipments to such destinations may take up to 8 weeks. For a full list of countries excluded from shipment services by the United States Postal Service, please (click here) refer to the Restricted USPS Countries section, under the Shipping Methods and Delivery Charges tab.

Shipping Methods and Delivery Charges:

The costs of taxes or duties are excluded from the cost of shipping. Customers will be responsible for custom fees and taxes. For further information, please contact your local customs office to obtain details of shipping charges. In cases of MaxAroma.com shipment refusals, the customer will be held accountable for original shipping costs, any duties, taxes, customs charges, and shipment fees for any returning packages back to MaxAroma.com. In such a case, any of the qualifying fees will be deducted from the refund amount. MaxAroma.com does not profit from the assigned shipping charges, and has made every attempt to reduce the costs of shipping charges for its customers. The law demands us to reveal the details of the package in value and content, and prohibits us from alteration of such information. Additional international shipping charges may apply, such as surcharges, and shipment cost for each additional item chosen. In rare cases of surcharges or delays in the order, the customer will be informed via telephone or e-mail of all additional costs.

Domestic Shipments:

Domestic orders of $10 and above

will be shipped free of shipping charges. Such orders may take anywhere up to 5-8 business days. (Tracking Code Provided)

Domestic Express Shipping

$21.99 Fee Per Package $4.99 Each Additional Item 1-2 Business Days (Provided that the order has been placed by 1:00 pm the previous business day)

Domestic Priority/Expedited Shipping

$5.95 Per Package $1.99 Each Additional Item 3-5 Business Days

International Shipments:

Priority International Shipping to Available Countries

(Tracking Code Provided) $39.95 First Item $3.99 Each Additional Item 15-35 Business Days (All International orders will be shipped with USPS Priority Flat-Rate Shipping)

APO/FPO U.S. Military Addresses and U.S. Territories

$4.99 First Item $1.00 Each Addition Item 4-8 Weeks (Holidays excluded)

Restricted USPS Countries:

MaxAroma.com is prohibited of shipments to certain international nations, as our method of shipment is USPS. Unless a shipment is being sent to an APO/FPO U.S. Military address and U.S. Territories, the United States Postal Service does not deliver to the following countries:

  • Afghanistan
  • Algeria
  • Angola
  • Belarus
  • Bosnia
  • Burma
  • Burundi
  • Congo, Republic of the
  • Democratic Republic of the Congo
  • Republic of the Coted Ivorie (Ivory Coast)
  • Croatia
  • Cuba
  • Herzegovina
  • Iran
  • Iraq
  • Jordan
  • Liberia
  • Libya
  • Moldova
  • Montenegro
  • Nigeria
  • North Korea
  • Paraguay
  • Serbia
  • Sierra Leone
  • Somalia
  • Sri Lanka
  • Sudan
  • Syria
  • Togo
  • Yemen
  • Zimbabwe
  • For further information, please refer to the Internationally Restricted Products/Locations section.
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