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Return & Exchange Policy

MaxAroma’s RETURN POLICY

At MaxAroma.com, customer satisfaction is our utmost concern and number one priority. Therefore, we have designed an easy return/exchange policy that benefits our customers to the best of our capability.

If you wish to return an item, all return requests must be approved by a Customer Care Representative within 30 days of purchase.

How to request an item return : 

You can always request a return by going to My Account -> Order History -> Returns.

We will send you a prepaid return label and an RMA number. Once you receive these details you may send your item back and once we receive it we will issue out a refund.

If you checked out as a guest, you can always go to “Track Order” on the top right side of the main page and request to return. You only need your order number and your email address to complete the return request.

Please note, we do not accept returns for cosmetics and skincare items due to health and hygiene reasons, please make your selections carefully. Perfume Atomizers are Final SALE and can NOT be returned. 

If approved, please note the following:

  • Before the product(s) are returned, you must first receive an RMA # from MaxAroma’s Customer Care Service. All returns must be executed within 30 days of the issuance of the RMA #.
  • No returns will be accepted if the product is not received back in its original resalable condition.
  • Credit will be generated once products have been inspected and received back into inventory.
  • Some RMAs’ are subject to a 10%-20% restocking fee. This will be discussed with your Customer Care Representative prior to the issuance of an RMA #.
  • Return shipping is paid for by the customer. Please note that the RMA # must be printed on each box returned to MaxAroma. We will supply the return label and deduct the shipping amount from the refund unless one prefers to use a different carrier and own label.

 

 SHORTAGES/DAMAGES:

If an item has been shipped from our warehouse in a damaged or flawed condition, MaxAroma.com accepts 100% responsibility for that item.

In the event, you receive a product that has been damaged in shipping, or short shipped, please note the following:

  • Contact our MaxAroma Customer Service within 10 days of receipt by emailing [email protected] or calling 1-844-552-7662 with the order #, items, and quantities damaged/shorted.
  • Photos of the shipping box and damaged product(s) must be submitted along with details of the nature of the damage.
  • An RMA and return label will be provided to you once approved.
  • Damaged product must be returned to the warehouse within 30 days of the issuance of an RMA to receive credit.

 

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RETURN ADDRESS:

MaxAroma.com C/O Returns Dept.

3117 38th Avenue Long Island City NY 11101

RMA#_______________

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